Customer Testimonials received on TalkBass.com (username 'xnewyorka') , Reverb, and here
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02/01/2022 Absolutely fantastic customer service from John Fox! So glad I bought my bass from him! (Dingwall NG2 Adam "Nolly" Getgood Signature 4-String 2021 - Matte Gold Metallic - Jesse R.)
01/30/2022 Before you buy off reverb, check out his site! Mr. Fox was very helpful, incredibly knowledgeable and more than willing to ensure this beauty got to me safely and securely. I will more than likely be a return customer. This is my first fanned fret bass, really easy to pick up the learning curve on that if that's a cause for concern. It plays phenomenal and sounds especially great with some Darkglass gear! (THE LAST Ferrari Green Dingwall NG3 Adam "Nolly" Getgood Signature 6-String - Justin W.)
12/18/2021 Give this man 6 stars! Man of integrity, didn't take advantage of a mistake I made during the negotiating process when he very well could have. 1000 Karma points. (Spector USA Forte 6 2016 Trans Black, Solid Flame Maple, built in Darkglass circuit, EMG45DC pups - Joe M.)
01/28/2022 Great seller. Quick to respond and he even left me a voice mail as soon as it was delivered to remind me to bring my bass inside since it's winter and the cold temperature is bad for instruments. ( Dingwall NG3 Adam "Nolly" Getgood Signature 4-String 2021 Ducati Pearl White - Robbie R.)
06/30/2021 Excellent service…very informative and helpful. Delivery was fast…will be my go to shop for bass related gear in the future (Bergantino amp on Reverb)
06/24/2021 Awesome seller, very friendly and a true professional. My amp came right on time will be buying from this seller again (Bergantino amp on Reverb)
06/16/2021 I had a wonderful experience purchasing my Adamovic Soul bass from John Fox Bass. John is one of the nicest, honorable and trustworthy individuals I’ve ever had the pleasure of dealing with when purchasing a musical instrument. He went above and beyond in providing me with detailed information about my bass and made sure my it was packed and shipped with the highest care. There’s a lot of bass retailers on the web but do yourself a favor and give John Fox a shout before making any purchases. You’ll thank me. Oh and did I mention his amazing bass inventory. It’s second to none. (Pre-owned Adamovic Soul 5-string bass)
05/28/2021 John Fox Bass rocks! Great gear and customer service!!! (Bergantino cabinet on Reverb)
05/28/2021 Great Seller! John Fox Bass is first class. Excellent selection of basses and gear and the customer service is unmatched! (Bergantino amp and cabinets, and Atelier Z bass)
03/24/2021 Seller was responsive, polite and communicative about my questions before my purchase as well as after as well as working with me about shipping this to me the easiest and safest way for me. They also shipped the product very quickly after purchase. Bass arrived in condition described, well boxed and packaged, in clean, pristine condition and ready to play with the gig bag in the description. Preliminary sound testing shows no problem with the instruments electronics. (Dingwall NG3 on Reverb)
03/19/2021 There are vendors, and there are aficionados who share what they love as a way to sustain and enrich everyone’s experience of the objects of their affection. John Fox would be the latter. The financial transaction appeared to be his lowest priority — far more important was that I understand and enjoy the well-loved Fodera MG 5 that was joining my family. His keen interest, vast knowledge and fundamental decency put John in a class of his own. I really can’t find superlatives adequate to endorse him — what a great guy, and a fun purchase! If you love the electric bass, you will find a kindred spirit in John Fox. - Sam Farmer, MD (Fodera MG5 on JohnFoxBass.com)
02/13/2021 Love this bass. Beautiful finish and plays like a dream... Seller was outstanding as well. All of my questions were answered quickly and thoroughly. If/when I decide to buy another Dingwall, it will be from this seller. (Dingwall NG3 on Reverb)
09/15/2020 Excellent Instrument. One small hiccup happened during shipping, but the seller was incredibly quick to respond and provide solutions. Both kind and thoughtful in his replies - I would certainly do business with them again. A+ (Dingwall NG3 on Reverb)
04/12/2020 Words can't explain how much I love my first Dingwall. Absolutely solid. And light. Everything felt great right out of the box. Highly recommend instrument and seller. 10 out of 10! (Dingwall NG2 on Reverb)
04/10/2020 Absolutely THE BEST to deal with, PERIOD!! I love all my buyers and sellers on Talkbass. But, John exceeds all expectations when it comes to buying a bass from someone! He has shipped two basses to me and I’ve been speechless both times! I don’t know how he keeps them mint and ships them so perfectly polished and spotless, with a perfect setup! It’s crazy! Thank you doesn’t cut it... but THANK YOU John!! (Fender '58 Precision Reissue)
04/04/2020 Knowledgeable and a service orientation without peer. (Adamovic Soul on Reverb)
03/26/2020 Nice axe, reasonably priced, and set up well. Posted as excellent condition, but I could barely find a scratch, would have passed for mint. Prompt shipping. (Pat Wilkins P/J on Reverb)
03/22/2020 I had a fantastic experience buying this bass from John Fox. He definitely knows how to take care of his customers and does it because he has a passion for basses. What a great guy to work with and gives a personal touch to what he does.
03/05/2020 Are your *sure* this was used? It looks brand new to me. 3x "Thank you." :-) (EBMM Caprice on Reverb)
02/24/2020 -- Absolutely one of the best people I’ve worked with here on TB. Went far beyond what most would to make sure I was happy with the deal. Was very professional and shipped very fast. LeFay bass was exactly as he described and he threw in a nice set of tools. A real diamond for sure. (LeFay Herr Schwarz)
01/13/2020 -- Great seller. Would absolutely do business with [John] again. All basses extremely well cared for. A++++++ experience. Thank you!! I posted the following review in the primary sale thread of [John]'s large collection of basses. It's a bit long, but relevant for anyone considering a purchase from [John]:
I am making this post to highlight my very positive experiences buying instruments from [John]. The basses and guitars for sale in this listing are a wonderful opportunity for someone in the market for purchasing one of the models available. The care of each instrument has been phenomenal, which can be reassuring to know when buying online without having had the opportunity to play the instrument before purchasing.
I spent an afternoon with [John]recently, playing on a majority of the basses that remain for sale. It was like going to a bass museum. All the basses are stored in a temperature- and humidity-controlled environment. Many of the basses are in mint or near mint condition. ALL of the basses have been magnificently maintained and serviced. Some of these basses have had hours of work done on them by [John]in order to return them to a pristine playing condition. His ability to fine-tune the setup on each bass is as good as any professional master technician.
The superlatives used throughout this thread to describe the basses for sale as well as [John]himself are well-deserved. First, he is an incredibly nice guy, approachable, enthusiastic, and very knowledgeable about all things related to the bass. Second, he knows these instruments extremely well. Third, his investment of time and expertise in maintaining each bass is a hidden yet significant value-added to each instrument. If you buy one of these basses, you are not only buying the bass; you are buying the expertise of [John]to ensure the bass is in the very best condition that it can be. I experienced this as having a professional-level of quality control built right into the sale of each bass. Sure, this quality control is being provided by the seller, but [John]’s approach to bass maintenance involves a strong attention to detail that a buyer will benefit from.
In full disclosure, I ended up buying three basses from [John]: one for a child (lightweight with a narrow neck for small hands), one for traveling on planes (a lower cost bass to limit my heartbreak if it is damaged or stolen in transit), and one high caliber, professional-level workhorse of a 5-string bass that feels great to play, has fantastic tone, and is a perfect complement to the ’78 Fender P-bass that I’ve been playing since 1981.
Given the substantial number of basses and guitars that [John] continues to have listed for sale, I thought I would take a moment to post a review of my experience buying from him. I am really pleased with the bass purchases I made, and I only have positive things to write about my experience of communicating and transacting with [John].
01/13/2020 - Thank you John for the great bass and communication through the process!!
12/31/2019 - Pleasure to deal with, thanks man! Hey thanks. It arrived late Sunday and I just got to spend some time with it. What a nice instrument! Now to put in the work to learn to play it!
12/18/2019 - Terrific TB'er, great communications, good packing, fantastic bass. (Sadowsky NYC Vintage P/J 4)
11/15/2019 Excellent service, superb packaging and overall details. Top notch gear in optimus shape. Great experience. Highly recommended!!! (Sandberg VM-5 on Reverb)
11/07/2019 Great communication. Bass is just as described. Excellent, secure packaging. Super happy! Thanks! (G&L L2000 on Reverb)
10/21/2019 - Great seller--easy, friendly transaction, good price, product exactly as described. (Dingwall P-Tone pickup)
09/16/2019 Awesome seller. Item as described with great communication and super fast shipping. AAA+++ (Fender Precision on Reverb)
09/05/2019 - Absolutely as described, great communication, very carefully packaged, new strings! THANK YOU! (EBMM StingRay 5)
08/29/2019 Packed carefully, shipped quickly, and exactly as described. This seller went above and beyond to make this a positive experience. (G&L L2000 on Reverb)
08/21/2019 Bottom line, I am very happy to have purchased this fabulous instrument! In addition, I am most impressed with the seller's knowledge and willingness to interract with me on the front end, set up the instrument impeccably and ship it as promised. Couldn't ask for more! (Marleaux Diva on Reverb)
08/11/2019 Really a phenomenally lovely instrument in all ways - build quality, balance, tone, playability. As-described and delivered promptly. Remarkable attention to transaction detail, to quality of communication, and to my satisfaction. (Warrior DM5 on Reverb)
08/08/2019 - Excellent throughout -- above and beyond. Thank you! Promptly shipped, good communication, carefully packaged, as described, new strings on the bass! Thanks! (EBMM StingRay 5)
07/31/2019 - I got a Lull M5V from John’s collection, was even better than described! Answered all questions, made a demo video and shipped it the next day! Excellent seller! (Mike Lull M5V)
07/26/2019 - Great TB'r! Pleasure to deal with. Fantastic transaction with a great guy. Very knowledgeable about high end basses and fantastic communication throughout. This kind of deal is why I love talkbass. Getting to meet fellow bass enthusiasts who share the same passion that I have. I look forward to continued contact with John and am would gladly buy, sell or trade with him in the future. (Ken Smith White Tiger)
07/25/2019 - buy with confidence! John is by far the best Seller I’ve dealt with! He is 100 percent committed to offering you a great service. He gives great descriptions ( including videos) and even pointed out the one little tiny blemish that was on the back of the bass! Buy with confidence! He meticulously packaged the bass for shipping and gave the bass a few adjustments! I couldn’t have asked for a better buying experience (or a better bass!) (Roscoe SKB Fretless)
07/23/2019 Fantastic transaction and seller! The seller went out of his way to work with me and allow me to buy this bass back again. Great communication, generous and accommodating. Very responsive, professional, and fast shipping with great packing. I would certainly buy from this seller again. Highly recommended! Thank you! (Alembic Series I on Reverb)
07/17/2019 - Excellent Seller. Could not be more pleased with the buying experience. Thank you so much! A++++ I recently purchased 2 Fender Basses. They are awesome! I had only intended on purchasing 1 but I was shown an unbelievable fender fretless bass that I could not pass on. Thank you for taking the time to explain the basses to me, show me them and tell me all you know about them. You even assisted in setting them up for me. They were exactly as described and you really were a wealth of knowledge. You take excellent care of your basses and it shows in the quality of your instruments. Again, thank you very much. I can't stress that enough.